Refund Policy

At Veevita, customer satisfaction is our top priority. We want you to be completely happy with your purchase, which is why we offer a 30-day refund guarantee. If for any reason you're not satisfied with your order, we are here to help!

1. REFUND GUARANTEE

We offer a 30-day refund guarantee on all purchases. If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of receiving your order.

To be eligible for a refund, the following conditions must be met:

  • The product must be unused, undamaged, and in its original packaging.

  • You must contact us within 30 days of receiving your product to initiate the refund process.

  • The product must be returned to us before the refund can be issued.

2. HOW TO REQUEST A REFUND

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at hello.veevita@gmail.com within 30 days of receiving your order.

  2. Provide Information: Include your order number, the product(s) you wish to return, and the reason for the return.

  3. Return the Product: Once we receive your request, we will provide you with instructions for returning the item to us.

3. REFUND PROCESS

Once we receive and inspect your returned product, we will notify you of the status of your refund. If your return is approved, we will process the refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. NON-REFUNDABLE ITEMS

Please note that the following items are not eligible for a refund:

  • Products that have been used or damaged by the customer.

  • Sale or clearance items (unless stated otherwise).

  • Gift cards or items marked as "non-refundable" in the product description.

5. SHIPPING COSTS

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be your responsibility unless the return is due to an error on our part (e.g., wrong item sent).

6. EXCHANGES

If you would like to exchange a product, please follow the same steps as for a refund. Once we receive the returned product, we will issue a refund, and you can place a new order for the correct item.

7. CONTACT US

If you have any questions about our refund policy or need assistance, feel free to contact us:

Email: hello.veevita@gmail.com